"Norm Fowler outlines a thoughtful and methodical path to creating a Design for Lean Six Sigma Deployment that addresses the needs of his business and creates a structure that will help assure that the results are sustainable and will have a positive impact. The road map may vary from business to business, but the thought processes and the engagement of key individuals within the organization hold some real gems for those that want to make DfLSS work within their companies. This book is clearly worth a read for anyone that wants to initiate a deployment or wants to add relevance to a deployment that has stalled."

“Lessons Learned from an Unconventional Design for Lean Six Sigma Deployment” provides an honest and in-depth record of the trials, tribulations, and successes that were encountered during Norm Fowler's Xerox charge. As one who was and is on the receiving end of the deployment at Xerox, I can say Norm covers the high points, low points, and just about everything in between in an appropriate level of detail. The beauty of this book is it remains objective and doesn’t point fingers; it is written in a style that teaches by explaining the reasons for decisions and reveals the consequences afterward. This is an excellent read for forward thinking individuals in product development."
"Insightful"  six out of six stars!

"Norman Fowler's recounting of how Xerox brought Design for Lean Six Sigma demonstrates how, with ingenuity and careful thought, a holistic approach to rolling out a technical initiative can enhance its chances for success. Fowler's writing style reflects his engineering background but this book is loaded with insights worth the read for anyone involved in process improvement."